Syed Mohib Mehdi

Consulting with a range of the organisation’s departments to implement the company policy and HR processes. Participating in meetings, investigations and consultations. Providing support to all employees on ‘long-term sick’ or with challenging medical issues and organising their duties appropriately. Promote and guide continuous professional and personal development of team members. Improve knowledge management, customer-centric support, and issue problem-solving. Coordinate improvement programs for global support processes and procedures. Provide leadership in problem-solving, including proposing and discussing fixes. Interview candidates for positions and assess candidate fitment into role and organization. Co-ordinate career development, succession planning and talent management needs in partnership with line management. Streamlining the employee database, maintenance and updating of HR records and generation of various reports. Preparing periodic reports related to work as necessary or requested.

Dealing with general HR issues such as annual leave, bereavement, maternity, paternity, flexible working requests, timesheets, etc. on a daily basis. Implementing disciplinary action. Managing payroll systems and advising staff on remuneration packages. Developing and administering HR strategies to improve working environments. Encouraging diversity and promoting equal opportunities in the workplace. Implementing employment law and workplace regulations. Taking notes during meetings and writing minutes of the meeting afterwards. Capacity planning for squads to maintain smooth operations within project. Client relationship and escalation management to ensure effective deliverables. Responsible for performance Management activities Goal setting. Driving process improvement and effectively managing changes. Documenting and enforcing company policies to streamline the work ethic. Collaborating with each divisional/departmental manager to identify their recruitment needs. Mapping and forecasting our organizational snapshot.

Recruiting, short-listing, interviewing and training new staff members. Supervision & control of regular operations of the process. Worked on effective strategies and planning / implementation to deliver on or before deadlines. Assisting in the administration of company policy and HR procedures. Dealing with employee grievances, reporting complaints to senior managers. Producing handbooks and employment information booklets.

Monitored performance levels, expectations and goals. Served as point of contact for resolution of escalated issues and complex scenarios. Producing HR statistical reports (headcount, absenteeism, leavers, etc.). Checking Passports / ID Cards to validate a candidate’s right to work globally. Recruiting, short-listing, interviewing, onboarding and training new staff members. Supervise staff of 10; Train, schedule, evaluate and delegate responsibilities- monitor work done and give final approval upon completion. Writing contracts of documents and sending out offers to the potential clients. Updating, maintaining and auditing of personal data for all the employees.

General Admin duties; regularly making and answering phone calls, sending out emails to staff, taking minutes, printing, photocopying, filing, etc. Creating, maintaining and analyzing service level and sales reports. Maintaining team attendance and creating weekly roster. Checking and analyzing agent performance, conducting one to one feedback sessions with agents and monitoring calls, emails and chats. Maintaining account information like teams login ids to the tools used, headcount & attrition data. Selected for training program and further acquisition of business from the client, which was to take place.